Once you have selected the items you want and go to checkout, please fill out your personal information such as name, address, and payment information. Once this is done, you will receive a confirmation email including a unique order number. Please note that this is not the final order confirmation. You receive your final order confirmation and receipt once the payment is approved and the product is registered in our warehouse.

If you have further questions regarding online shopping at REMAIN Birger Christensen, please contact +45 33 11 55 55 Monday to Friday from 10.00 to 16.00 or contact our Customer Service at [email protected]. 

The safety of your information is a top priority for us. All communication between your payment and our payment gateway is encrypted with an SSL (Secure Socket Layer). Neither REMAIN Birger Christensen nor other unauthorized persons have the opportunity to see the data exchanged during your purchase.

At REMAIN Birger Christensen, your personal contact information is a 100% confidential and we guarantee that no one else can get access to it.

HOW TO RETURN

RETURNS WITHIN EU

1. Place the article(s) you wish to return in a suitable bag/box, e.g. the one you received from REMAIN
2. Fill out the return form and enclose it in your return package
3. Ship the return package using the pre-paid return label attached with your order
4. Please keep a receipt as proof of the return shipment. This is your insurance in case the parcel gets lost
   
   

RETURNS OUTSIDE EU

1. Place the article(s) you wish to return in a suitable bag/box, e.g. the one you received from REMAIN
2. Fill out the return form and enclose it in your return package
3. Ship the return package as a business parcel directly to the return address below:
   
   Scan Global Logistics A/S
   Jernholmen 49
   DK-2650 Hvidovre
   Denmark
   Att. return REMAIN
   
   
4. Please keep a receipt as proof of the return shipment. Packages that are lost in transit will not be compensated by us, and we therefore recommend you sending the package as a trackable shipment.
   
   

For international customers, we recommend using FedEx or UPS to make sure that they are protected and insured during transit. Should you experience any issues with returning from outside the EU please contact our Customer Service team at [email protected].

REMAIN Birger Christensen cover return expenses for returns within EU, however, we do not refund initial shipping costs paid by the customer when placing an order at remainbirgerchristensen.com.

RETURN POLICY

You have 30 days from the date you receive an order to return it. Please note that we must have your ordered items returned to our warehouse within 30 days of receipt. REMAIN Birger Christensen does not accept items that have been worn, altered or washed. All articles must be returned in original packaging in the same state in which they were delivered including original REMAIN Birger Christensen tags, authenticity cards, dust bags, etc. We recommend that all articles are sent as packages to ensure safe arrival and tracking availability. We cannot pick up goods sent to a package shop, so please send it to the return address stated on your return slip.

Please note that damaged or soiled articles will not be accepted but will be sent back to the customer and/or refund refused. The packaging may not be damaged as this is considered a part of the article. As soon as we have received a returned article it will undergo a quality control check according to our Return Policy mentioned here. All approved returns will be credited to the card used for the purchase.

REFUNDS

Once your return has been received at our warehouse, you will receive an email notification. You can expect to receive a refund within 10 days of receipt, via the same payment method used for the original transaction.

Kindly note that processing time may vary, depending on the volume of returns we are receiving at the time. Returns from outside the EU may take longer to process due to customs procedures.

Please note that returns which do not meet our Return Policy will not be refunded and will be sent back to the customer.

If you have any questions regarding refunds do not hesitate to reach out to our Customer Service team at [email protected].

EXCHANGES

It is currently not possible to exchange items online. If you require a different size or item, we therefore kindly ask you to return the original order and place a new order through our website.

Remainbirgerchristensen.com cannot be held responsible for articles that are sold out at the time of order. Typos or misprints may occur and REMAIN Birger Christensen cannot be held responsible for these.